FAQ

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COMMERCIAL CLEANING

Frequently asked questions

Do you use environmentally-responsible cleaning agents?

At EVS Pro, we use the right cleaning agents for the job. If you have concerns about bleach or chemicals, we will use only soft, “green” detergents for your facility. We can even choose our cleaning agents to fit more specific requirements, such as allergies.

Is your company licensed and insured?

Yes. We are licensed, bonded and insured up to $2 million. If you require more insurance than that, we can increase our policy to fit your need.

Do you do background checks on your employees?

Yes. We do full background checks on everyone that we hire and, even more importantly, we hand-select our staff based on their suitability for the job and attention to detail.

How can you ensure that your employees are where they say that they are?

We equip each of our employees with GPS tracking so that we can closely monitor their whereabouts at all times. We know when they enter and leave a facility and how long they have been in a facility.

How can you guarantee consistent results?

Our teams have been chosen for their ability to carefully follow instructions and take pride in their work. We also create detailed checklists that they are required to follow and provide onsite supervision to ensure that our high-standard of quality is met.

Is a long term contract required for commercial cleaning service?

Absolutely not. There is no long term contract or obligation required

Do you offer any disinfection methods to fight bacteria and virus during flu season?

Yes, We take pride in our ability to offer few methods of disinfection to prevent the spreading of cold or flu in your facility.

How often do you clean?

We will clean as often as it’s needed, which may mean daily, weekly, monthly or just once.

Can you clean entire buildings or multiple buildings?

Yes, we definitely can. Our cleaning services will be tailored to your specific needs.

Does someone need to be at the business for you to clean?

No, we can clean during whatever time you prefer — during business hours or after hours.

Can you clean after special events?

Yes we can. Please call in advance to schedule a special cleaning, so we are prepared to fully accommodate you.

Can I get an estimate over the phone?

Unfortunately, we cannot ensure accuracy over the phone, so this is not an option. We are available to schedule quotes Monday thru Friday.

Do You have a cancellation policy?

We strive to maintain long-term relationships, but we understand there may be certain circumstances where that is not possible. In that case, a customer may elect to cancel their contract with 30 days written notice for any cause and without penalty.

Does EVS Pro offer any maintenance services?

Yes. EVS Pro work to ensure that your building is clean as well as safe for operations.

Do you offer commercial cleaning for medical offices?

Yes. We specialize in medical office cleaning and disinfection, including clinics, dental offices, and healthcare facilities. Services focus on high-touch surfaces, sanitation, and advanced disinfection methods.

What commercial cleaning services do you offer?

Our services include janitorial cleaning, carpet cleaning, floor scrubbing, floor stripping and waxing, deep cleaning, UV-C light and ozone disinfection, post-construction cleaning, upholstery cleaning services, custodial services, day porter services and more

ENVIRONMENTAL SERVICES (EVS)

Frequently asked questions

Our hospital has specific requirements for EVS. Can you conform to them?

Yes! After meeting with you and learning about your goals and requirements, our Unit Lead will create detailed procedure checklists specific to your facility, incorporating hospital guidelines with your facility-specific requirements.

JANITORIAL SERVICES

Frequently asked questions

What types of facilities do you clean?

We provide commercial cleaning and janitorial services for offices, medical facilities, industrial and manufacturing buildings, banks and financial institutions, administrative and business centers, schools, government facilities and more throughout Naperville and the surrounding suburbs.

What’s included in your commercial carpet cleaning service?

Our carpet cleaning removes embedded dirt, stains, allergens, and odors using professional-grade equipment. It helps extend carpet life and improves indoor air quality, making it ideal for offices and high-traffic areas.

How often should floors be stripped and waxed?

This depends on foot traffic and floor type. Most commercial facilities benefit from stripping and waxing once or twice per year, with regular scrubbing and maintenance in between to keep floors looking polished and protected.

What’s the difference between floor scrubbing and stripping & waxing?

Floor scrubbing removes surface dirt and buildup for routine maintenance. Stripping and waxing is a deeper process that removes old wax layers and applies fresh protective coats, restoring shine and durability.

What is deep cleaning, and when is it recommended?

Deep cleaning targets areas not typically covered during routine cleaning, such as baseboards, vents, grout, and high-touch surfaces. It’s ideal for seasonal refreshes, move-ins, inspections, or after extended periods of heavy use.

How does UV-C light and ozone disinfection work?

UV-C light and ozone treatments are advanced disinfection methods designed to reduce bacteria, viruses, and odors. These services are commonly used in medical facilities, offices, and high-traffic environments for an added layer of sanitization.

Is UV-C and ozone disinfection safe?

Yes, when performed by trained professionals following strict safety protocols. Treatments are conducted when spaces are unoccupied and are safe once completed according to recommended guidelines.

Do you provide post-construction cleaning?

Yes. Our post-construction cleaning removes dust, debris, and residue after renovations or new builds, leaving the space clean, safe, and ready for occupancy.

What are custodial and day porter services?

Custodial services focus on routine cleaning tasks during off-hours, while day porter services provide on-site support during business hours—handling restrooms, spills, trash, and high-traffic areas in real time.

Can you customize a cleaning plan for my business?

Yes. Every facility is different. We create customized cleaning plans based on your space, industry requirements, budget, and schedule.

How do I get a quote?

You can contact us by phone or online to schedule a walkthrough or consultation. We provide clear, competitive pricing with no hidden fees.

What commercial cleaning services do you offer?

Our commercial cleaning and janitorial services include:

  • Carpet cleaning

  • Floor scrubbing, stripping, and waxing

  • Deep cleaning services

  • UV-C light and ozone disinfection

  • Post-construction cleaning

  • Custodial and day porter services

All services are customized to your facility type and operational needs.

How often should offices and commercial buildings be cleaned?

Cleaning frequency depends on traffic, building use, and industry requirements. Offices and medical facilities often require daily or multiple weekly cleanings, while industrial facilities and managed properties may need a mix of daily, weekly, and periodic deep cleaning services.

Do you provide floor stripping and waxing for commercial properties?

Yes. We provide professional floor stripping and waxing services for offices, medical buildings, schools, industrial facilities, and property-managed spaces. This process restores shine, protects flooring, and improves safety by reducing wear and slip hazards.

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